Refund Policy

At Picko.Store, your satisfaction is our priority. This policy outlines the conditions under which refunds are granted for our digital gaming services and products. Please review your order carefully before completing your payment.

Refund Eligibility

We gladly offer refunds under the following conditions:

  • Pre-Delivery Cancellation: You may cancel your order for a full refund at any time before the service has been initiated or the digital items have been delivered.

  • Unused Services/Products: If you have not used the service or received the in-game items, you are eligible for a refund.

  • Our Unavailability: If we cannot fulfill your order due to stock issues or cannot deliver within the promised timeframe, you will receive a full refund.

  • Payment Verification: To protect all parties, we may request payment verification. If we do not receive a response within five (5) days, your order will be canceled and refunded.

When Refunds Cannot Be Granted

To ensure the security of all game accounts involved, refunds cannot be provided under these circumstances:

  • Completed Services: Once a service has been fully rendered (e.g., powerleveling completed, dungeon run finished) or digital items have been successfully traded to your account, the sale is considered final.

  • Used or Partially Used Services: If you have received any part of the service or consumed the digital goods, the order is no longer eligible for a refund.

The Refund Process

  1. Contact Us First: If you wish to request a refund or have an issue, please contact our support team first at pickostore.service@gmail.com.
    We are often able to resolve problems quickly without needing a refund.

  2. Management Approval: All refund requests require management approval to ensure they meet our policy criteria. We aim to process approved requests swiftly, typically within one business day.

  3. Processing Time: After we issue the refund, please allow 3-5 business days for the funds to be credited back to your original payment method.

Return Window

For any eligible, unused products or services, refund requests must be made within 14 days of the original purchase date. This policy applies uniformly to all our customers.

Thank you for trusting Picko.Store with your gaming needs!