Delivery & Fulfillment Policy
Last updated: August 13, 2026
1. Scope
This policy explains how Picko Store supplies both digital PDF products and in-game items, currency or boosting services.
No physical product is shipped. PDF products are delivered electronically. In-game products and services are fulfilled through the relevant game or other method clearly described for the order.
2. PDF Delivery
During PDF checkout, the customer provides the email address where the purchased file should be delivered.
After the applicable payment provider confirms successful payment, Picko Store normally begins PDF delivery automatically.
The purchased PDF is sent to the email address provided during checkout.
3. PDF Delivery Time
PDF delivery is designed to occur shortly after successful payment confirmation.
The exact time an email appears can be affected by spam filtering, mailbox availability, email-provider processing or temporary network problems.
A short email delay does not necessarily mean that the order has failed.
4. PDF Not Received
If payment has been confirmed but the PDF cannot be found, please first check:
- Spam and Junk folders;
- other filtered folders;
- whether the mailbox can receive new messages;
- whether the checkout email address was correct.
If the PDF still cannot be located, contact Picko Store Support.
A failed email delivery does not require the customer to buy the same PDF again. After the order is verified, Picko Store may re-send the file.
5. In-Game Fulfillment
In-game items, currency and boosting services are fulfilled manually or through the method appropriate for the relevant game and product.
Fulfillment may include, depending on the product:
- an in-game trade;
- item or currency transfer;
- joining a game session or server;
- delivery to a character, account or in-game location;
- performance of the boosting service described on the product page.
The exact method may differ by game and product.
6. Information Needed for In-Game Fulfillment
Customers must provide accurate information reasonably necessary for delivery. Depending on the game, this may include:
- platform;
- region, realm or server;
- character name or player identifier;
- availability for an in-game meeting or session;
- other details clearly requested for the specific order.
Incorrect or incomplete fulfillment information can delay delivery. Contact Support promptly if you notice an error.
7. Fulfillment Timing
Any displayed or communicated fulfillment time is an estimate unless the product page expressly states that a specific time is guaranteed.
Timing may depend on customer availability, game-server availability, game maintenance, platform availability and the delivery method required for the product.
If a material delay occurs, customers may contact Support for an update or available remedy.
8. Customer Availability and Failed Attempts
Some in-game deliveries require both parties to be online at the same time.
If a delivery attempt cannot be completed because the customer is unavailable or provided incorrect information, Picko Store may contact the customer and attempt to reschedule or correct the details.
Repeated failed attempts will be handled reasonably based on the circumstances and applicable law.
9. Boosting Services and Account Access
Some boosting services can be completed while the customer plays; other services may require account access. The relevant requirement should be disclosed for the specific product or arranged clearly before performance begins.
Do not provide account passwords, authentication codes or recovery information unless account access is expressly required for the purchased service and secure instructions have been provided.
Picko Store will not ask for information unrelated to the purchased service.
10. Partial Fulfillment
Some orders may be fulfilled in more than one step, particularly large item or currency orders and certain boosting services.
Where an order is only partly completed, Picko Store may continue the remaining fulfillment or provide an appropriate remedy according to the circumstances, the Refund Policy and applicable law.
11. Incorrect Delivery
If you receive the wrong PDF, wrong in-game item, wrong quantity, incomplete service or another product materially different from the order, contact Support as soon as reasonably possible.
Picko Store may verify the order and correct, complete or replace the affected delivery where appropriate.
12. Fulfillment Records
Picko Store may maintain records reasonably necessary to administer and verify fulfillment, including:
- order number;
- customer email address;
- purchased product or service;
- payment status;
- delivery or fulfillment status;
- relevant timestamps;
- support communications;
- game, platform, server or player details supplied for fulfillment;
- reasonable evidence of completion where needed.
These records may be used for customer support, transaction administration, fraud prevention, refunds and payment disputes.
13. Security of PDF Files
Picko Store does not intentionally provide purchased PDF files through unrestricted public download URLs.
Purchased files are stored separately from ordinary publicly accessible website pages and are delivered through the store's delivery system.
14. Third-Party Game or Platform Problems
In-game fulfillment can be affected by game-server outages, platform maintenance, game updates or other third-party conditions outside Picko Store's direct control.
Where such a problem temporarily prevents fulfillment, Picko Store may pause and resume the delivery when reasonably possible.
Customers may contact Support if a third-party problem causes a significant delay.
15. Order Status and Support
Picko Store may provide order-status information showing payment and delivery status. In-game orders may also require direct coordination through Support.
For delivery or fulfillment problems, contact:
Email: orders@picko.store
Support: Picko Store Support
16. Mandatory Customer Rights
Nothing in this Delivery & Fulfillment Policy is intended to remove or restrict rights or remedies that cannot legally be waived or restricted.