Refund Policy
Last updated: August 13, 2026
1. About This Policy
This Refund Policy explains how Picko Store handles refund requests for both PDF products and in-game items, currency or boosting services.
This policy should be read together with our Terms of Service and Delivery & Fulfillment Policy.
2. Product Types Matter
PDF files are digital content delivered electronically. In-game items, currency and boosting are manually fulfilled products or services.
Refund eligibility can depend on what was purchased, whether payment was completed, whether fulfillment has started, and whether the product or service has already been fully or partly supplied.
Any limitation described in this policy applies only to the extent permitted by applicable law.
3. Unpaid Orders
Creating an order does not by itself constitute a completed purchase.
If payment has not been successfully confirmed, there is normally no payment to refund and fulfillment does not begin.
4. PDF Not Delivered
If payment was successfully completed but the PDF was not delivered, please contact Picko Store Support.
Before contacting us, please check Spam and Junk folders, confirm the email address used at checkout, and make sure the mailbox can receive new mail.
Where delivery failed, we will normally attempt re-delivery or another appropriate remedy before treating the order as unresolved.
5. Incorrect, Corrupted or Materially Different PDF
Please contact us if you receive:
- the wrong PDF;
- a corrupted or unreadable file;
- an incomplete file;
- a file materially different from what was purchased.
Depending on the issue and applicable law, we may provide a replacement, corrected copy, price reduction, refund or another appropriate remedy.
6. Change of Mind for PDFs
Because a PDF is digital content that can be supplied and copied quickly, a change-of-mind request after delivery may be treated differently from a request made before supply.
Nothing in this section removes any mandatory cancellation, withdrawal, conformity or refund right that applies to the customer.
7. In-Game Order Not Fulfilled
If an in-game item, currency order or boosting service has been successfully paid but Picko Store does not provide the purchased product or service, please contact Support.
We may first attempt to complete or re-arrange fulfillment within a reasonable period where that is appropriate.
If fulfillment cannot be completed, an appropriate refund or other remedy may be provided according to the circumstances and applicable law.
8. Wrong Item, Quantity or Service
Contact us if the in-game product delivered is materially different from the order, including a wrong item, wrong quantity or a materially different service.
We may correct the delivery, provide the missing quantity, repeat the affected part of the service, issue a proportionate remedy, or provide a refund where appropriate.
9. Partially Completed Boosting or Services
Where a service has already been partly performed, refund treatment may take into account the portion actually completed, provided that doing so is permitted by applicable law and consistent with any mandatory cancellation or consumer rights.
If the service cannot be completed because of a problem attributable to Picko Store, contact Support so the remaining fulfillment and appropriate remedy can be reviewed.
10. Customer-Supplied Information and Availability
Some in-game fulfillment requires correct platform, server, region, character or player information and may require the customer to be available for an in-game trade or session.
If fulfillment is delayed because the information supplied is incorrect or the customer is unavailable, we will normally attempt to clarify the information or reschedule rather than treat the order as failed.
Repeated inability to complete delivery for reasons outside Picko Store's control will be reviewed on a case-by-case basis, subject to applicable law.
11. Later Game Changes or Third-Party Actions
Games can change through patches, wipes, resets, economy changes, moderation decisions or other actions by game developers, publishers or platform operators.
A later third-party change does not automatically mean that a product or service was defective when it was correctly supplied.
This does not affect remedies that apply where the original product or service itself was not supplied as agreed or where mandatory law provides otherwise.
12. Duplicate Payments
If you are accidentally charged more than once for the same purchase, contact us with the relevant order and payment information.
Confirmed duplicate charges for the same purchase will normally be refunded.
13. Unauthorized Payments
If you believe a payment was made without your authorization, contact us as soon as possible.
We may request reasonable information needed to locate and investigate the transaction.
Nothing in this policy limits rights available under applicable law or through the relevant payment provider.
14. How to Request a Refund or Remedy
Contact Picko Store Support through live chat or email. Please provide, where available:
- your order number;
- the email address used for the order;
- the product or service purchased;
- a short explanation of the problem;
- relevant fulfillment details or evidence if needed.
Email: orders@picko.store
Support: Picko Store Support
15. Approved Refunds
Where a refund is approved, Picko Store will normally attempt to return funds using the original payment method unless another method is required or agreed.
The time required for a refund to appear can depend on the payment provider, bank or card issuer.
16. Payment Disputes and Chargebacks
If there is a problem with a purchase, you are welcome to contact Picko Store Support so we can investigate and attempt to resolve it.
When responding to a payment dispute, Picko Store may provide the payment provider with legitimate order, communication and fulfillment records relevant to the transaction.
Nothing in this section prevents a customer from using rights available under applicable law or through their payment provider.
17. Mandatory Consumer Rights
Nothing in this Refund Policy is intended to exclude, waive or restrict rights that cannot legally be excluded, waived or restricted.
Where applicable law gives the customer stronger rights than this policy, those mandatory requirements prevail.
18. Contact
For refund, delivery or fulfillment questions, contact Picko Store Support.
Email: orders@picko.store